Parcel Returns Policy
Returns Policy In accordance with UK distance selling regulations, you have the right to cancel your order within 7 working days from delivery. You must notify us in writing (i.e. via letter, fax or email) of your intention to cancel within 7 working days from delivery. After notification we will issue you a returns number that you must quote on the paperwork when returning the goods. Goods must be returned ‘AS SOLD’ in the original packaging with all components and accessories. Goods must be complete, unused, and in ‘AS NEW’ condition (eg if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received. Goods must be returned to our Returns Department within 14 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 14 days. Any ‘FREE GIFTS’ with the products must also be returned. For any unwanted items the cost of postage will be the customers responsibility and postage costs for all exchanges will be paid by Al-Athari. Note: Please ensure that you get a postage receipt from your post office when returning goods. We are unable to accept returns of the following items: Opened Pre-recorded videotapes, DVDs, CDs, Minidiscs, games and software, the goods were a special order to the customer’s specification, products with contract services that have been connected (i.e mobiles), and food items (Your statutory rights are not affected). Returns cannot be accepted without prior authorisation by Al-Athari, in the form of a returns authorisation (RMA) number that we will issue you with. The returns authorisation is valid for up to 14 days only. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account. You must return the unwanted items at your own expense and risk.
Al-Athari is not responsible for returned items lost in the post, therefore we recommend sending your returns via a trackable delivery service such as Royal Mail Special Delivery. Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return. Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition: You will be refunded the full invoice amount lest the cost of post/delivery. Goods received back complete as NEW and unused and in original box and packaging but with accessories missing: You will be refunded the full Invoice price – less delivery charges and cost of accessories as listed below. Goods received back not in a re-sell-able condition: We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account.